Platinum Technology Manager
Advanced replacements, guaranteed expedited service, free service calls, remote troubleshooting and free advising
Everything from Bronze, Silver, and Gold plans
Remote network hardware (router, switches, WiFi) firmware upgrades. Keep your network hardware up-to-date, ensuring maximum resistance to viruses and hacking, helping you ensure the security of your network and data.
Facilitation of the repair or replacement of any electronics that were installed by Buchan Consulting LLC. Never wait on the phone with tech support again, don’t worry about shipping back your broken electronics, and don’t worry about installing the replacement. We’ll do it for you.
10% discount of MSRP on any product replacement/repairs
Up to 2 new items programmed into control system per year (URC, Elan, & Harmony). Add game systems, DVD players, and more without worrying about paying to have your remotes reprogrammed.
Priority on-site support, ensuring your problems are addressed within 36 hours.
Includes 2 hours on-site service per month
Advanced replacement on in-warranty network equipment sold by Buchan Consulting LLC